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Frequently Asked Questions

Advice on Your Timepiece

Our Services

Your watch movement like any other product that has a mechanism that will require routine maintenance. The frequency of maintenance required will depend on your model, climate and the way you use your watch.

Most major watch houses and Premier Watch Repairs recommend you have your watch serviced every 2 years or following a failed water-resistance test.

This will ensure that:

  • The watch is correctly water-resistant
  • The movement is performing perfectly

The following maintenance operations are carried out:

  • Visual inspection of the case and bracelet
  • Diagnosis of the movement
  • Controlled testing of all the functions of the movement
  • Estimate emailed
  • Removal of bracelet from case
  • Case dismantled
  • Ultrasonic cleaning of case and bracelet
  • Gaskets, seals and hardware replaced as required
  • Both mechanical and battery operated quartz movements are fully dismantled for ultrasonic cleaning. Precision control of the movement
  • Complete reassembly of the movement while carrying out lubrication to the manufacturers specification
  • Fit movement to case, fit new seal and check closure of the case back
  • Water resistance checking to manufactures specifications
  • Set watch to date and time

Vintage Watches

Premier Watch Repairs will always do our utmost to restore your vintage watch. However due to the age and the condition of your watch movement, we are sometimes limited by the availability of watch parts which are no longer produced. We are not able to guarantee water resistance of vintage models.

When you set the time

  • Make sure that your watch is perfectly dry.
  • Move the crown carefully to make the various changes that are possible.
  • Avoid changing the date between 8:00 pm and 4.00 am.
  • Once the changes are made, push the crown back in and (depending on the model) screw it down against the case to preserve its water-resistance.

When you wind a mechanical watch

  • When an automatic mechanical watch is not worn for a certain amount of time, its power reserve is exhausted and the watch stops.
  • To restart it, unscrew the crown if necessary (depending on the model) and wind the movement manually by turning the crown 30-40 times. This will give it a sufficient power reserve to function normally.
  • non-automatic watch has to be wound every day, winding is complete when you feel the crown resist. Your watch is then wound to the maximum. It is important not to force the crown of a hand-wound watch.

When you are not wearing your watch

  • Watches are affected by magnetic fields. Avoid leaving them near any equipment that can create a strong magnetic field such as speakers, refrigerators, mobile phones, etc. They can affect the performance of your watch.
  • If you do not regularly wear your automatic watch, then it is advisable to purchase an automatic watch winder to ensure that the lubricating oil in the movement remains fluid.
  • Do not leave a flat battery in a quartz watch. Regularly check that a quartz watch is running. If it has stopped or the EOL system is activated (some watches are equipped with an End Of Life system to inform you about the condition of the battery; the second hand till then advance 4 seconds at a time), please contact Premier Watch Repairs Service Center.

When you clean your watch

To maintain the aesthetic appeal of you watch and keep it in good working order, you should clean it regularly as follows:

  • First make sure the crown is fully screwed down.
  • If the seals in your watch have been changed and tested at a Premier Watch Repairs Service Centre or other authorized service centres within the last 12 months, then you can use a soft brush and slightly soapy water to clean the case and bracelet, then rinse it with clear water and dry it with a soft cloth. If your watch is fitted with a strap made from fabric, leather, take care not to get it wet.
  • If you have any doubts about the water-resistance of your watch, simply clean it with a soft brush then dry it.
  • After each exposure to salt watch, rinse the watch carefully in fresh water then dry it.
  • Avoid contact with chemical products (solvents, detergents, cosmetics, etc.) They may damage the bracelet and the water-resistance gaskets.

Straps in fabric, leather should avoid all contact with water (baths, showers etc). However, despite your care and attention, leather is a natural, living material and its color will fade a little over time.

When you are wearing your watch in water

The table below indicates recommended activities according to the water-resistance of your watch. These figures are indicative only and do not correspond to a maximum depth of immersion.

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Changing time and date

  • Make sure that your watch is perfectly dry.
  • Move the crown carefully to make the various changes that are possible.
  • Avoid changing the data between: 8:00 pm and 4.00 am.
  • Once the changes are made, push the crown back in and (depending on the model) screw it down against the case to preserve its water-resistance.

Airport Security check

Before going through the metal detector we recommend you remove your watch and pass it though the hand baggage scanner. Watches are sensitive to the magnetism produced by the metal setector.

In humid environments

  • First make sure you watch has passed a water-resistance check during the last 12 months at a authorised service centre.
  • Check that the crown is fully pushed in (and screwed down, depending on the model) against the case in order to preserve its water-resistance.
  • We recommend that you prevent the leather strap coming into contact with water to avoid deformation or discoloration.
  • For frequent or prolonged use in water, we recommend a metal bracelet or a rubber strap.
  • After each exposure to salt water, rinse the watch carefully in fresh watter then dry it.
  • The table below below indicates recommended activities according to the water-resistance of your watch. Theses figures are indicative only and do not correspond to a maximum depth of immersion.

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In cold conditions

When in cold environment we recommend keeping your watch on your wrist so that it remains close to the body temperature. Below 0 C (32 F) the lubricating oil in the mechanism can lose fluidity, which risks damaging the movement.

In strong sunshine

  • We recommend avoiding direct exposure to the sun's rays because of temperature of the watch can rise above 60 C (140 F). This risks damaging the movement.
  • Prolonged exposure to Ultra Violet rays can alter the colors of some parts (leather straps, dial etc.)

Periodicaly

Every 2 years: The maintenance service
We recommend that you have your watch serviced every two years, or following a negative water-resistance check, to ensure that:

  • Your watch is fully water-resistant
  • The movement remains in perfect working order.

Every 3-6 years: The complete overhaul
Depending on the model, the climate, and how your watch has been used, we recommend carrying out a full service every 3-6 years. This will include:

  • A complete overhaul of the movement (dismantling, checking functions, replacing worn parts etc.)
  • A full running inspection and water-resistance check.

For gold plated watches

Plating is the galvanic deposition of a fine coat of gold on certain components of the watch. This coat may be worn down by friction or by contact with heard rough surfaces.

Avoid rubbing against abrasive surfaces.

For anti reflective coating

The anti-reflective coating is a fine layer deposited on the crystal glass that ensures optimal readability of the dial by eliminating reflected light. This sensitive coating my be affected by friction or contact with hard, rough surfaces and can look like a scratch on the crystal glass.

Avoid shocks and harsh treatment

Shocks

Avoid all violent shocks such a dropping the watch. Apart from damaging it's appearance this can cause premature wear in materials and components, which may affect the performance of the watch.

For leather and fabric straps

Avoid all contact with water (swimming, baths, showers etc.) Recognize that, despite your care and attention, leather is a natural living material, which will fade a little over time.

Temperature

  • Avoid exposing your watch to extreme temperatures: above 60 C (140 F) or Below 0 C (32 F)
  • Avoid sudden temperature changes. A sharp change of temperature can cause a slight amount of condensation under the crystal glass of your watch. This will disappear in a few minutes and does not affect the performance of the watch. If the condensation persists, please contact Premier Watch Repairs Services Center as soon as possible.

Magnetism

  • Avoid leaving your watch close to equipment that can produce a strong magnetic field, such as speakers, refrigerators, mobile phones, etc. They can affect the performance of the watch.
  • For you information, here is an extract from tests ore laboratories carried out using common objects in daily life:
  • A magnetic field or less then 60 Gauss (unit of measurement of magnetic fields) will not affect your watch. Any stronger fields may disturb its performance.
  • As a general rule, it is advisable to keep your watch more then 6cm away from such equipment.

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For chemical products

Avoid contact with chemical products (solvents, detergents, cosmetics, etc.) They may damage the bracelet and the water-resistance gaskets.